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Privacy Policy

Last updated: 21st April 2026

1. Introduction

Welcome to Craig Ferguson Woodwinds (“we,” “our,” or “us”). We operate a repair workshop providing services such as e.g. Saxophone repair and servicing.

We are committed to protecting your personal data and respecting your privacy in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect

We may collect and process the following information:

Information You Provide

  • Name
  • Email address
  • Phone number
  • Address (if required for service or returns)
  • Details about your repair request

3. How We Use Your Information

We use your data to:

  • Process and manage repair requests
  • Communicate with you your repair status
  • Provide customer support
  • Improve our services and website
  • Maintain records for warranty and legal purposes
  • Comply with legal obligations

4. Legal Basis for Processing

We process your data based on:

  • Contractual necessity – to provide repair services
  • Legal obligations – for record keeping and compliance
  • Legitimate interests – improving services and preventing fraud

  • Consent – for marketing communications (if applicable)

5. Handling of Data on Devices

We take your privacy seriously:

  • We do not intentionally access personal files unless required to diagnose or repair your device

  • Any accessed data will be treated as strictly confidential

6. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Parts suppliers or manufacturers (if required for repair)

  • Legal authorities when required

All third parties are required to respect your data and process it lawfully.

7. Data Retention

We retain your personal data only as long as necessary, including:

  • Repair records: up to [6 years] for legal and accounting purposes
  • Contact details: as long as needed for customer service

8. Cookies

Our website may use cookies to improve user experience and analyse traffic. You can control cookies through your browser settings.

9. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including secure storage and restricted access.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this policy periodically. Updates will be posted on this page with a revised date.

13. Contact Us

If you have any questions about this privacy policy or your data, please contact us: